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PRIVACY POLICY

 

PRIVACY POLICY

Jumpstreet Tours Privacy Policy ("Policy") sets out what information we collect, how we collect it, and what we do with it. If you have additional questions, or would like further information on this topic, please contact us by mail at 780 Brewster avenue, suite 02-300, Montréal, Qc, Canada, H4C 2K1, by email at yourteam[at]jumpstreet.com, or toll-free at (800) 663-4956. We may update this Policy from time to time, so please check it periodically for changes.

By providing your personal information to us through this website, you agree to be bound by this Policy.

INFORMATION ABOUT YOU

Your Information

As a global travel company, we may collect non-public, personal information directly from our customers or, if applicable, their agents. We define personal information as information that is unique to an individual and might include the following information: name, gender, contact details, travel preferences and special needs/disabilities/dietary requirements that are directly and/or indirectly supplied to us, including any information about other persons on your booking. Your personal information is collected when you request information from us, contact us (and vice versa) and/or make a booking. You are responsible for ensuring that other members of your party are aware of the content of our Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can or as required by law to keep it current, accurate and complete.

How we Use Your Personal Information

(1) For the purpose of providing you with our services, including your flight, tour and/or insurance, etc., we may disclose and process your information outside of North America. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal information for immigration, border control, security and anti-terrorism purposes, and/or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate. (2) If we do receive your personal information, we will only use it for the purposes described where it is collected, and we will not sell, license, transmit or disclose this information outside of Jumpstreet Tours unless (1) you expressly authorize us to do so, (2) it is necessary to allow our service providers or agents to provide services for us, (3) in order to provide our services to you (and contacting you when necessary), (4) it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (5) it is necessary in connection with a sale of all or substantially all of the assets of Jumpstreet Tours or the merger of Jumpstreet Tours into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which Jumpstreet Tours is not the survivor, (6) it is necessary in connection with other business purposes including, without limitation, customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection, and/or (7) otherwise as we are required or permitted by law. If you are a California resident, you may ask us to refrain from sharing your personal information (whether collected online or offline) with third parties for their marketing purposes. Please tell us your preference by contacting us as indicated in the "How to Contact Us" section of this Policy.

Contests, Sweepstakes and Other Promotions

On our website, you may wish to participate in contests, sweepstakes and/or other promotions that we may offer from time to time. Through these promotions, you may choose to participate in activities such as sharing information found on our websites with others and sending email invitations. If you choose to participate in these promotions, and are eligible to do so, we may ask you for information such as your name, email address, date of birth and telephone number. In connection with any contests, sweepstakes and other promotions that we may offer from time to time via the website, we use the information you provide to administer the contests, sweepstakes and other promotions. We also may use the information to communicate with you, or the other people you select, about our products and services or our partners may use such information to communicate with you about the contests, sweepstakes or other promotions or their products and services. In connection with such contests, sweepstakes and other promotions, we will not use information you provide about other people for any purpose except the purpose you direct without first getting their consent.

Online Tour Center/Customer Portal

The online "Tour Center/Customer Portal" is an added feature of traveling with Jumpstreet Tours. On the online Tour Center/Customer Portal, our Tour Consultants and Tour Organizers have access to information that assists in the smooth running of a particular tour; this includes but is not limited to passenger and/or account holder contact information and/or account status (not including information on credit card numbers). Passengers and account holders have access to their own personal information, and can alter their profiles online. Tour Consultants and Tour Organizers, passengers and account holders can view the group's Tour Center/Customer Portal using the group's randomly generated Booking ID. The Booking ID only allows access to general information on the tour that the group will be participating in or that the passenger has signed up to join. Once registered for a tour and having created your own user name and personal password (for users under the age of 13, see COPPA compliance statement below), Tour Consultants, Tour Organizers, passengers and account holders can view and post photos, blog entries, and important notices and documents that can only be posted by the Tour Consultant.

Children's Online Privacy Protection Act of 1998 (COPPA)

Jumpstreet Tours does not sell products or services for purchase by children, and will not collect or post information from a child under the age of 13 without direct notice and verifiable consent of a parent or guardian (as defined by COPPA). The term parent throughout this Policy includes legal guardians. Jumpstreet Tours has implemented procedures to protect the confidentiality, security and integrity of all users' information, including those of children of whom their parents have consented to such collection. For activities directed towards children under the age of 13, Jumpstreet Tours will attempt to contact the child's parent at the e-mail address provided in the initial request for access, alert the parent to the child's requested use of our website and provide instructions as to how the parent can confirm or reject the child's request to register on the website. No known child under the age of 13 will be allowed to submit personal information without verifiable parental consent to do so. After consenting, the child's parent can request access to the child's information that has been collected by Jumpstreet Tours, request that it be modified or deleted, or prohibit further use of the child's personal information. Jumpstreet Tours does not use personally identifying information collected from children for marketing or promotional purposes, and does not disclose such information to any third party for any purpose whatsoever.

How We Protect Credit Card Information

Keeping your personal financial information private is vitally important to us. As with all personal information, we will never rent or sell your personal financial information. Any time you are asked for a credit card number in order to complete a payment transaction or for verification purposes, that credit card number is transferred by us or our service providers in an encrypted format. Your credit card information is not stored on the Jumpstreet Tours web server, but it is stored on our database server. In addition, your entire credit card number is stored in our database only to the extent a customer has enrolled in automatic billing. The encrypted card numbers are automatically deleted from the database one month after your trip's departure date. Notwithstanding the foregoing, please note that we may store the last four digits of your credit card number along with the card's expiration date and card holder name if there are any issues or disputes with respect to your purchase or for charge backs. When a customer makes a payment, the information is sent to an outside authorization service for processing. This process is outside of our website and is used for security purposes. The service is performed on the secure servers of Moneris (which has its own privacy policy statement located at http://www.moneris.com/index.php?context=/aboutus/privacy). We suggest that you read the Moneris privacy policy and E-xact's website located at http://www.e-xact.com when using our online payment service.

User Content

We may provide you with the capability of posting to the Website or Tour Center/Customer Portal or otherwise supplying to Jumpstreet Tours information, data, text, music, sound, photographs, graphics, video, messages and other materials ("User Content"). By posting User Content on or through the Website or Tour Center/Customer Portal, you agree that you are solely responsible for the origination, accuracy, completeness, ownership, publication and dissemination of, and that you, and not Jumpstreet Tours, are entirely responsible for, your User Content, obtaining and maintaining all rights, licenses, permissions, releases, approvals, clearances, credit, or attribution information relating to all User Content and paying any applicable royalties or fees in connection therewith. By submitting or sending User Content to Jumpstreet Tours, or otherwise making User Content available for display on or through the Website or Tour Center/Customer Portal, you grant Jumpstreet Tours, its affiliates, and any third party suppliers, vendors, contractors, licensors or service providers of Jumpstreet Tours ("Suppliers") the royalty-free, world-wide, non-exclusive license for Jumpstreet Tours and its Suppliers to use, reproduce, modify, adapt, publish, translate, distribute, perform and display such User Content (in whole or part) as required to operate our website and Tour Center/Customer Portal. Jumpstreet Tours does not endorse and assumes no obligation to monitor or filter any User Content posted, or otherwise made available, on or through the website or Tour Center/Customer Portal. However, Jumpstreet Tours (or a designee) reserves the right (but assumes no obligation) to, at its sole discretion, refuse, edit or remove any User Content, and may take any reasonable action it deems necessary or appropriate with respect to any User Content, that, in Jumpstreet Tours's sole judgment, does not comply with this provision, is illegal, or is otherwise undesirable, inappropriate or inaccurate. Jumpstreet Tours is not responsible for any failure, non-failure or delay in refusing, editing or removing such User Content.

Direct Marketing Material

We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. Our website will assume you to agree to e-communications when you make a booking. You may indicate your preference regarding receiving third party direct marketing material. If you do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.

Email

We appreciate your questions and comments about our organization and services and welcome your email messages to mailboxes listed on our website. We will share your messages with those within our organization who are most capable of addressing the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns. We may archive your message for a certain period of time or discard it once it is no longer needed.

Your Rights

  1. Upon submitting a request, or as otherwise required by law, you are entitled to a copy of the information we hold about you and to correct any inaccuracies.
  2. You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our “unsubscribe email” or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way. Please allow us a reasonable period of time in order to satisfy your request.
  3. For a list of our group companies or brands, please send us your request. Write to 780 Brewster avenue, suite 02-300, Montréal, Qc, Canada, H4C 2K1, by email at yourteam[at]jumpstreet.com , or by phone toll-free at (800) 663-4956.

Use of Tools; "Cookies"

If our contact and dealing with you is via our website(s), we may use cookies. Cookies allow us to identify your computer, but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via our website if you do so. If you also receive our email marketing, we will tailor the information we send you unless you tell us not to. This means we may use information we hold and cookies to identify your individual website search behavior and preferences. This will enable us to send you more personalized and relevant communications. You will be given the opportunity on every communication to opt-out of these communications. We collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another. In addition to the information we collect from cookies, we also obtain information which you provide to us online - for example, when you sign up for service updates or when you purchase services or otherwise communicate with us. In some cases, we retain both the cookie information and/or the information you provide to us online - for example, to complete a transaction you requested or to keep historical records of your past transactions. In other cases, we only retain the cookie and/or online information you give us if you request us to do so for your use in subsequent sessions. An Internet Protocol ("IP") address is a unique identifier that certain electronic devices used to identify and communicate with each other on the Internet. When you visit our website, we may view the IP address (which may include the city, domain address and service provider) of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what regions of the world our website visitors come. We also may use this information to enhance our website. Certain pages on our websites contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.

Monitoring

To ensure that we carry out your instructions accurately, improve our service and for security, we may monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; and (3) transactions and activities on our website. All recordings are and shall remain our sole property. Such monitoring activities will only be conducted where permitted by applicable law.

Security Statement

We restrict access to personal information collected about you at our website to our employees or others who need to know that information to provide services to you or in the course of conducting our normal business operations. While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via this website.

Visiting our Website from Outside of the United States

If you are visiting our website from outside of the United States or otherwise contacting us from outside of the United States, please be aware that your personal information may be transferred to, stored or processed in the United States, where many of our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.

Changes to this Policy

We may change this Policy at any time and from time to time. Any changes to this Policy will be either posted on our website, brochure and/or made available on request. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy. This Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

Links to Other Websites

For your convenience we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.

Contacting Us

If you have any questions about this Policy or would like to learn more about how we protect privacy, Please write to 780 Brewster Avenue, suite 02-300, Montréal, Qc, Canada, H4C 2K1, by email at yourteam[at]jumpstreet.com, or by phone toll-free at (800) 663-4956.

Updated July 2019

 

Our Team

Mark Clarke

President & Co-Founder
Mark was a Tour Leader and professional musician before starting Jumpstreet out of his kitchen with his brother, Tom. The rest, as they say, is history. Simply put, Mark is a pioneer. From immersion programming to overnight security, he has worked tirelessly to redefine educational travel in the name of trip-organizers and their communities. And he isn't slowing down any time soon.

Tom Clarke

Commercial Director & Co-Founder
With a background in Finance, Tom was the perfect ying to brother Mark's yang: business-savvy, data-driven, but an avid world-traveller nonetheless. Next time you see him, ask him about his trip to Africa. The stories he'll tell make it clear why he loves his work so dearly.

Terrie de Verteuil

Sales Manager

With over 16 years’ experience in educational travel in both Operations and Sales, Terrie now manages our Sales team with aplomb.

Alexis Biron

Business Development & International Sales

Alexis started out as a Tour Leader 10 years ago before going on to manage the Tour Leader team. Now he develops new destinations and products and runs our International Sales division.

Fatou Diop

Operations Manager

Fatou has been working for Jumpstreet Tours since 2008. She started out as an Administrative Coordinator and has worked her way up to Operations Coordinator and now, thanks to her immense experience and work ethic, Manager!

Vanessa Kingsland-Lavoie

Tour Coordinator Manager
Vanessa has worn many hats in her time at Jumpstreet: Tour Leader, Sales Rep, and now the head of our Tour Coordinator team. She keeps the trains - in this case, the itineraries - running on time.

Cindy Mai

Financial Planning & Analyst Lead
Cindy has been with our Accounting team since 2010. When she isn't planning and analyzing for the future of the business, she's blowing us all away with her spreadsheet wizardry.

Alex Ffrench

Educational Tour Consultant
'Pal' has been working for Jumpstreet Tours for two decades now, first as a legendary Tour Leader before joining the Sales and Customer Service team.

Clara Dorvan

Customer Service & Sales
Having joined the team in 2018, Clara is instrumental to our Customer Service team. She's also earning her stripes in Sales.

Claudia Goddard

Educational Tour Consultant

Having worked in travel and tourism since 2007, Claudia got her start as a writer for a French guide book. She worked for travel agencies in Asia and South America before joining our Sales team in 2017.

Dennis Boktor

Educational Tour Consultant

Dennis has been working for Jumpstreet Tours since 2011. While he mostly plies his trade in Sales and Customer Service, he's also known to jump on a bus as a Tour Leader!

Ha Phung

Payroll Specialist
Ha has been with the business since 2015. Her Accounting skills have earned her a role as our Payroll Specialist - she also supports our Human Resources department.

Jean-François Charbonneau

Educational Tour Consultant
'JF' joined our team in 2017. While he primarily serves our Quebec partner, Éducatours, he's also working for the French-Canadian communities we serve, namely in Eastern Canada.

Julie Langet

Accommodations Coordinator

Julie has been working for Jumpstreet since 2015. The France native has a degree in Hotel Management and worked in hospitality and tourism for several years before joining our team.

Julie Lefevbre

Educational Tour Consultant
Julie was a Jumpstreet Tour Leader 20 years ago before moving to Peru. Now we're lucky to have her back in Sales - our South American programs are benefitting immensely from her presence.

Livia Laverdure

Educational Tour Consultant

Liv has been working for Jumpstreet Tours since 2009. Her experience is very well-rounded: she started out as an Operations Coordinator before joining the Sales and Customer Service team.

Loredana Toma

Accounting Supervisor
Loredana has been with Jumpstreet's Accounting team since 2010. As a supervisor, she ensures that our suppliers are paid so you can enjoy their A1 services.

Maelle Trevedy

International Destinations Coordinator
Maelle joined our Operations team in 2017. The France native brings a lot of experience to the table and has been instrumental in taking our Europe programs to the next level.

Marie-Eve Levesque

Canadian Destinations Coordinator
Another well-rounded team player, Marie-Eve joined our Sales team in 2012, before joining the Operations department in 2017 to serve our Canadian programs.

Marie-Grace Hoho

Educational Tour Coordinator
Marie-Grace joined our team as a Tour Leader in 2016, and she continues in this role to this day. But now that she's a Tour Coordinator too, she's bringing her class trip savvy to the Operations team.

Michael Johnson

Content Creator
Michael has worn many hats since joining our team in 2002: Tour Leader, Sales rep, Marketing Director... the list goes on. Now, as our resident Content Creator, he's bringing his writing and videography skills to the fore.

Myriam Achbairy

US Destinations Coordinator
Myriam joined our Operations team in 2018. She was originally in charge of Canadian destinations but has since moved over to US destinations, giving her well-rounded insight into our supplier relationships all over North America.

Olivia Charlebois

Operations Manager

Olivia has been with Jumpstreet since 2010. She started out as a Tour Leader, gaining experience on the road, before joining the Operations team. Now, she's bundled all that experience up and runs our Tour Leader team, hiring, training and managing our new recruits.

Stephanie Kraess

International Tour Coordinator
Stephanie joined our Operations team in 2016. Today, she is instrumental to our International Sales department, bringing her savvy to the development of all our international itineraries.
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Testimonials

Thank you for going to great lengths to personalize a tour to meet the needs of this particular group… For listening and suggesting in equal measure as we planned it out… For taking all the logistical pressure off the teachers… For all the hands-on activities that you've developed over the years… I cannot imagine anyone doing a better job than what you all did with this trip.
Cindy
French Teacher, VA
We began working with Jumpstreet last year for our grade 8 trip and have been incredibly impressed with their organization, customization and flexibility. They are incredibly customer-focused and the experience of planning and preparing for the trip has far exceeded anything I have previously encountered. When your teachers are preparing a trip, I'd recommend taking a look at Jumpstreet.
Alan
Middle School Principal, MA
We stayed up til 1:00 listening to all of the amazing experiences our daughter had and looking at all of the pictures she took. I am so, so happy you offer this trip and she was able to go! Truly the greatest experience! She loved, loved the tour guides and all of the restaurants did a great job with her food too!
Lisa
Parent, PA
I would highly recommend the company, Jumpstreet Tours, as they have shown me (and many, many students over the years) that they truly care about us and the experience we have!
Karla
Middle School Teacher, NB

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