Terms and Conditions

IMPORTANT NOTICE: By registering for this program, you are agreeing to participate in a full-service educational group travel experience. Because of the unique nature of group travel, many elements of your program and itinerary may be selected and/or scheduled at the direction of your group’s Program Leader, who will act as your group’s representative. Further, please note that, while Jumpstreet and its affiliates will arrange the various travel elements for your trip, the total price quoted for your program includes additional pre-trip services including, but not limited to, the development of the associated educational content and materials, the printing and distribution of program materials, the costs associated with our various group health and safety measures, and the administrative and service costs related to group management. Further, because of the nature of group bookings, and the fact that travel elements are not purchased on an individual basis, information related to purchasing from external suppliers will not be made available to individuals under any circumstances.

LIABILITY INSURANCE

Les Tours Jumpstreet Tours Inc (herinafter “Jumpstreet”) maintains twenty-five (25) million dollar general liability insurance. All Jumpstreet customers are covered from the time they reach their destination until departure. Transportation suppliers furnish their own liability insurance.

BOOKING A TRIP WITH JUMPSTREET

When booking a trip with Jumpstreet Tours, the services provided including the trip and related activities are Organization Sponsored (i.e. Organized and sponsored by a school or club) and as a result decisions regarding, but not limited to, tour itineraries, participants, accommodations, meals, roommates, and costs will be made by the sponsoring organization or its representative (trip organizer) on the passengers’ behalf. The Tour Proposal details trip inclusions: transportation, accommodations, meals, activities, etc. It also includes travel dates and the tour price based on several scenarios of a minimum number of paying participants. Once firm travel dates and the number of participants are established, Jumpstreet will send a Booking Agreement to the trip organizer with the specific details of your trip including the payment schedule. Once the trip organizer returns the signed Booking Agreement, Jumpstreet will begin to make all reservations for your trip components and requested travel dates. As soon as the full amount of the first payment (initial payment) is received by Jumpstreet, we can complete all necessary reservations to ensure that your dates and itinerary comply with your Trip Organizer’s requests. Note that Wi-Fi and/or power outlets are not guaranteed on any type of transportation during your trip.

TRIP PRICE

Your trip price is based on a minimum number of paying participants. To maintain your trip price, itinerary components and travel dates, the group size must be maintained. If the minimum number is not reached or maintained, your price and/or contents will fluctuate. Part of our service is to work with the trip organizer to manage and mitigate the impact of such changes. The Trip Organizer should contact Jumpstreet as soon as there are any changes to numbers, dates or itinerary content. Your trip price is guaranteed if you make your payments on time, otherwise it could increase for reasons outside of our control: changes to supplier pricing and/or availability, fuel surcharges, exchange rates, etc.

TRIP CANCELLATION POLICY

The services and value we provide begin long before your date of departure, and there are significant unrecoverable costs as your departure date approaches. Deposits are non-refundable and non-transferrable. The amount of the deposit varies based on the trip destination. Other non-refundable fees include the cost for insurance, handling charges, merchandise fees, fees for returned cheques, fees for declined credit cards or electronic drafts, late payments, name changes, registration fees, plus special event tickets including, but not limited to, sporting and theatre events. The non-refundable cancellation charges are not intended to be a penalty, but rather a fair estimation of a portion of the unrecoverable internal and external costs related to planning, managing, and administering a full-service group travel program that are incurred by Jumpstreet prior to the date of departure. As noted above, travel elements are not purchased on an individual basis, and Jumpstreet cannot provide individualized refunds or credits for elements purchased from external suppliers.

TRIP CANCELLATION POLICY: GROUP CANCELLATION

A group trip cancellation must be submitted in writing by the trip organizer. Your initial trip payment covers costs associated with setting up and managing your trip and is not refundable unless otherwise agreed in writing. All group cancellations can incur penalties. Non-recoverable costs may be added to cancellation fees in the case of group cancellation, including processing fees for online payments.

Group Cancellation: Canadian and US Destinations (Excluding Long Haul Trips)

Group Cancellation: Long Haul Trips (trip requiring a flight that lasts 2.5 hrs gate to gate)

Refunds for the flight portion of your trip are determined by the airline’s cancellation policy. Flights are covered by certain insurance or refund guarantee options that we offer at the time of booking.

TOUR CANCELLATION POLICY: INDIVIDUAL CANCELLATION

An individual cancellation must be submitted in writing. It is essential that individual participants purchase cancellation insurance to protect against loss in case of an emergency. This also protects both the school and the trip organizer from having to negotiate with uninsured participants who cancel. Please review the various insurance options available to you. Trip cancellations by uninsured participants may impact the overall trip price for the group. Non-recoverable costs may be added to cancellation fees. Paying these fees does not guarantee that the trip price will not change for the rest of the group. The school and trip organizer must approve any participant who takes another participant’s place. Jumpstreet is not obliged to negotiate a refund outside of our individual cancellation policy.

Individual Cancellation: Canadian and US Destinations (Excluding Long Haul Trips)

Individual Cancellation: Long Haul Trips (trip requiring a flight that last 2.5 hrs gate to gate)

Refunds for the flight portion of your trip are determined by the airline’s cancellation policy. Flights are covered by certain insurance or refund guarantee options that we offer at the time of booking. If the airline policies allow replacements, replacing a participant following their cancellation will incur a $100 processing fee, plus any name-change fees by the airline.

All refunds are issued using the original form of payment on the account. Cheque refunds are only issued to the primary responsible party listed on the account. Jumpstreet accepts payment via cheque, debit card, and credit card. Jumpstreet only accepts personal cheques until 110 days prior to departure, and debit payments up until 65 days prior to departure.


TRIP CANCELLATION BY JUMPSTREET
Jumpstreet and the sponsoring organization (i.e. school or club) reserve the right to cancel any Trip at their sole discretion. In the event that a Trip is cancelled by Jumpstreet, Jumpstreet shall have no responsibility beyond the refund of all monies paid by the Passenger, which shall be deemed to constitute full settlement. Jumpstreet cannot guarantee weather conditions nor can Jumpstreet be responsible for any shut down, whether wholly or partially, of the operations of any services in connection with the trip whether they be caused by weather or for any reason or cause, and Jumpstreet hereby expressly reserves the right to change the Trip destination if deemed necessary by Jumpstreet.

NON-UTILIZED SERVICES

Any portion of the trip that is not used is not reimbursable. If a client cancels a portion of the trip, the client is not allowed any form of credit or reimbursement for the cancelled portion.

MODIFICATIONS

Jumpstreet reserves the right to modify your itinerary in the event of changes made by product suppliers for security reasons and/or if deemed necessary for other reasons. Depending on the situation, this can change the price of your trip, although we will always try to avoid it.

Final Itinerary and Transportation

Your final itinerary is designed to comply with regulations relating to driver hours and is a legal document under some laws. These laws aim to increase security while travelling by motor-coach, for which both the supplier and the tour operator are responsible. Please contact us for more information.

Adjustment of Transportation Fee

Most of our carriers reserve the right to pass down fuel surcharges should a substantial increase occur between booking and departure. We have mechanisms in place to ensure these increases are just and accurate. In the event of an increase, Jumpstreet reserves the right to adjust the final price of your trip, though to date we have managed to avoid this. Increased airline surcharges between booking and departure will be charged to your group. Jumpstreet is not responsible for changes to airline baggage policies and/or surcharges. We can include airline baggage fees in the trip price at the customer’s request, though this will not include costs related to oversized baggage.

EXCHANGE RATES

If payments are not received when due, your trip price is subject to change due to foreign exchange rate fluctuations.

PAYMENTS

Payments are due as per your payment schedule in your contract. Specialty items like show tickets and sporting events must be paid upon booking. If you cannot meet a payment deadline, please contact us as soon as possible. Late payments are subject to fees and interest. A $40 fee will be charged for all unwarranted credit card charge-backs and/or bounced payments.

INDIVIDUAL PAYMENTS (PORTAL USERS)

Payments are due as per your portal payment schedule. Late payments are subject to interest, fees and penalties. Interest is 1.5% per month; fees are based on time and effort Jumpstreet puts into tracking and collecting the late payment; penalties may include non-refundable trip cancellation, as well additional charges to the school to cover increased trip cost as a result of reduced number of passengers. If the payment is ultimately made, a reinstatement fee can be negotiated.

If you make a mistake on one of your payments and/or have any questions or concerns, please call us. Do not contact your credit card company to reverse the charge or it will be treated as a fraud claim. In the event that a fraud claim is erroneously filed, Jumpstreet reserves the right to charge you for all administrative fees related to it.

TRAVEL INSURANCE

By law, we must inform you of travel insurance options. We provide this information in your tour proposal. The trip organizer is responsible for providing this information to all travellers and/or providing Jumpstreet with contact information for all travellers so that the company can distribute the information. If we do not receive their contact information to your initial payment deadline, we will assume that you have distributed the information yourself. Check your insurance coverage when you are travelling abroad. It is essential that participants purchase comprehensive insurance for trips abroad. Jumpstreet will not be held responsible for a customer’s decision not to purchase insurance.

SPECIAL NEEDS

Participants with special needs must submit a signed declaration from a physician indicating they are fit to travel without assistance. It is the responsibility of the trip organizer to collect all necessary information regarding travellers with special needs, allergies and/or dietary restrictions. This information must be sent to us at the latest 45 days before departure so we can communicate it to our suppliers. Jumpstreet cannot guarantee supplier compliance with dietary restrictions, nor the absence of allergenic substances during the trip.

DOCUMENTS AND BORDERS

Participants are responsible for determining what documents are required and having all required documents in hand for boarding airplanes and for border crossings. Participants are also responsible for any and all fees incurred at the border. No refunds will be made should boarding or entry be denied because of insufficient or lost documents. In such an event, any cost associated with an early return home, or to the original departure point, will be the Passenger’s expense. If a passport is required for travel, the expiry date on the passport must be valid for a minimum of 6 months from the departure date.

RESPONSIBILITY

Jumpstreet is committed to ensuring, as far as is reasonably practicable, the health and safety of our travellers, employees and affiliates. While Jumpstreet and its representatives act as an intermediary between the participants and the carriers, hotels, restaurants, activities and any other service provider, we have no direct control over these organizations and cannot, under any circumstances, be held accountable for their errors, omissions, and/or neglect. All reservations made through Jumpstreet are subject to the conditions of their respective suppliers. Jumpstreet will not be liable to its participants or any other person for any claim, loss, damage, delay, early returns and/or expenses arising from personal injuries, accidents, death, damages and/or losses of personal property, delays and/or misfortunes caused by any company or person whose services were retained by Jumpstreet. Any complaints regarding the trip must be submitted in writing within 14 days of the incident in question.

CODE OF CONDUCT

Participants must commit to respecting the rules set by the school both leading up to and during the trip. Jumpstreet is not responsible for the school’s decision to remove a participant from the trip. The removed participant’s refund adheres to our individual cancellation policy. During the trip, if a participant fails to respect the rules established by the school, the parent(s) must respect the school’s decision to send the participant home without reimbursement and at the full cost of return.

Jumpstreet staff, including Tour Escorts, are not chaperones. Management and discipline of the participants are the responsibility of the adult chaperones selected by the Trip Organizer.

ACT OF GOD/FORCE MAJEURE

Jumpstreet is not responsible for any claim, loss, damage, fees, delay or loss of amenities of all sorts resulting from factors outside of Jumpstreet’s control, including: work conflict, strikes, social unrest, terrorism, conflict, blockade, outbreak of disease at destination or pandemic, quarantine, weather, natural disasters, mechanical breakage, government actions and/or any other factors outside of both Jumpstreet’s and its suppliers’ control. Jumpstreet commits to doing everything in our power to rectify or work around any such situation. All fees related to any situation outside of the control of Jumpstreet that forces a longer stay abroad, or an early return home, will be charged to and paid for by the client.

ACCOMMODATIONS

Room Occupancy Policy: It is the responsibility of the Program Leader to fill each room to maximum occupancy based on price. If a cancellation by one or more Passengers changes the occupancy of an assigned room, leaving rooms filled below maximum occupancy, it is the Program Leader’s responsibility to reassign rooms to maximize occupancy. Rooms may consist of any combination of the following, based on occupancy: one king-size bed, one queen-sized bed, one double sized bed, two double-sized beds, a pull-out couch, a rollaway bed, or single bed. In accommodations other than hotels (i.e. university or college residences, international youth hostels, camps, pensions) there may be shared washroom and/or shower facilities.

Accommodations for paying participants are quadruple (two beds) occupancy and complimentary teacher/chaperone accommodations are double occupancy (2 beds) unless otherwise stipulated. Rooming lists are due six weeks prior to departure.

Every effort will be made to ensure that the accommodation included in the prices of the Trip will be provided as advertised. Jumpstreet reserves the right to substitute accommodation for equal or better accommodation. Jumpstreet does not control the management of hotels and resorts.

DAMAGE

Passengers in each room are responsible for damages in their respective rooms, as well as any unpaid room service bills. Passengers on each motor coach are responsible for any damage to that motor coach. Common area damage will be paid for by the entire tour group unless damage is associated to specific passengers. Common areas are defined as hallways, stairwells, elevators, lobbies, etc. Accommodations can also hold passengers or the group responsible for the cost of excessive cleaning to the property.

EXCEPTIONAL CIRCUMSTANCES

Without limitation, Jumpstreet, including its affiliates, owners, officers, agents, employees or any associated organization, is not responsible for any injury, loss, or damage to person or property, death, delay, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely, dangers associated with animals, sanitation problems, food poisoning, lack of or quality of medical care, illness or disease, difficulty in evacuation in case of a medical or other emergency, or for any other inconvenience beyond the direct control of Jumpstreet in connection with the provision of any goods or services whether occasioned by or resulting from, but not limited to, Exceptional Circumstances.

Exceptional Circumstances may also justify rescheduling or cancellation of trips. Exceptional Circumstances include, but are not limited to, acts of force majeure, war (whether declared or not), criminal or terrorist activities of any kind or the threat thereof, or civil unrest, strikes or other restrictive labour activities, illness or disease, actual, perceived or threatened epidemics or pandemics, government-imposed travel restrictions or closures, and other events outside Jumpstreet’s control that make performance of a trip as contemplated impossible or impractical.

CANCELLATION DUE TO EXCEPTIONAL CIRCUMSTANCES

If your group is unable to reschedule your trip to a new destination or date and/or cannot be delivered by Jumpstreet due to Exceptional Circumstances, you will be refunded all monies paid, less Non-Refundable Fees and an additional cancellation fee of $399 for trips involving international air travel, $289 for trips involving domestic air travel or $100 for trips involving domestic bus travel.

PUBLICITY

Each participant consents that Jumpstreet uses for advertisement and promotional purposes their name, picture and/or video image in any format using any medium, in perpetuity and without any compensation.

INTERPRETATION AND JURISDICTION

This agreement shall be governed by and construed in accordance with Quebec law and each party agrees to submit to the exclusive jurisdiction of the courts of Quebec as regards any claim or matter arising under this agreement.

These terms and conditions may be modified from time to time as required.