Terms & Conditions

LIABILITY INSURANCE

Jumpstreet Tours (herein referred to as Jumpstreet) maintains a twenty-five (25) million dollar general liability insurance coverage. All Jumpstreet Customers are covered from the time they reach their tour destination up until the time they depart. Transportation suppliers furnish their own liability insurance.

BOOKING A TRIP WITH JUMPSTREET

Tour Proposal: The proposal indicates the details included in your trip price such as the type of transportation, the accommodation, the number of meals, the activities, etc. All costs are established based on a minimum number of paying participants. The proposal lists different prices based on different group size scenarios. Once your proposal is signed, this is treated as a ‘booking’ and Jumpstreet will begin the reservation process for your trip components and requested travel dates.

Contract & Payment Schedule: Once we receive your signed tour proposal, we will send you a contract and payment schedule reflecting the details and pricing of your signed proposal (all prior proposals sent to you become null and void). Your initial deposit due date will be indicated on your payment schedule. As soon as your first deposit is received, Jumpstreet can complete all necessary reservations to ensure that your dates and itinerary details comply with your requests.

TRIP PRICE

Your trip price is based on a minimum number of paying participants. To maintain your trip price, itinerary components and travel dates, you must maintain your group size. If the minimum number of participants is not reached, the trip price and/or contents will fluctuate. To help minimize these changes, please contact us as soon as your group size decreases. Your trip price is guaranteed if you make your payments in accordance with your payment schedule, otherwise the trip price could increase for reasons outside of our control, such as changes to supplier pricing and/or availability, fuel surcharges and/or exchange rates.

CANCELLATION

Jumpstreet reserves the right to cancel a tour without notice. You will get a full refund.

TRIP CANCELLATION POLICY: GROUP CANCELLATION

Please note that your trip deposit is nonrefundable unless otherwise agreed in writing. All group cancellations made by the client can incur penalties. Non-recoverable payments made to suppliers will be added to cancellation fees in the case of group cancellation, including processing fees for online payments.

Group Cancellation: Domestic Trips

Number of days prior to departure date

Refund

At least 60 days

100% refund (minus initial deposit)

59 to 40 days

75% refund (minus initial deposit)

39 to 15 days

50% refund (minus initial deposit)

Less than 15 days

No refund

Group Cancellation: Long Haul Trips

A long haul trip is defined as a trip where the journey to the destination requires a flight that lasts at least 2.5 hours gate-to-gate. Please note that refunds for the flight portion of your trip are determined by the airline’s cancellation policy. Flights are covered by certain insurance options that we offer at the time of booking.

Number of days prior to departure date

Refund

At least 90 days

100% refund (minus initial deposit)

89 to 60 days

75% refund (minus initial deposit)

Less than 60 days

No refund

TOUR CANCELLATION POLICY: INDIVIDUAL CANCELLATION

An individual cancellation must be submitted in writing. We strongly recommend that individual participants purchase cancellation insurance to protect against the loss of their payments in case of an emergency. This also protects both the school and the trip organizer(s) from having to negotiate with parents who cancel without having purchased insurance.

Please review the various insurance options available to you. Every trip cancellation may impact the trip price for all other participants. Non-recoverable payments made to suppliers will be added to cancellation fees; paying these fees does not guarantee that the trip price will not change for the rest of the group as a result of fewer paying participants.

If you wish to replace a participant following their cancellation, the school must approve the replacement candidate. If it’s the student and/or parent(s) who wish to cancel, Jumpstreet is not obliged to negotiate a refund outside of the company’s individual cancellation policy. In this context, the school and/or school board cannot be held financially responsible for its decision to cancel an individual participant.

Individual Cancellation: Domestic Trips

Number of days prior to departure date

Refund

At least 60 days

100% refund (minus initial deposit)

Less than 60 days

No refund

Individual Cancellation: Long Haul Trips

A long haul trip is defined as a trip where the journey to the destination requires a flight that lasts at least 2.5 hours gate-to-gate. Please note that refunds for the flight portion of your trip are determined by the airline’s cancellation policy. Flights are covered by certain insurance options that we offer at the time of booking. Replacing a participant following their cancellation will incur a $200 processing fee, plus any name-change fees charged by the airline. Replacements will not be accepted within 30 days of your departure date.

Number of days prior to departure date

Refund

At least 90 days

100% refund (minus $350)

Less than 90 days

No refund

NON-UTILIZED SERVICES

Any portion of the trip that is non-utilized is not reimbursable. If a client cancels a portion of the trip, the client is not allowed any form of credit or reimbursement for the cancelled portion.

MODIFICATIONS

Jumpstreet reserves the right to make modify your itinerary in the event of changes made by product suppliers for security reasons and/or if deemed necessary for other reasons. Depending on the situation, this can change the price of your trip, although we will always try to avoid it.

Final Itinerary and Transportation

The final itinerary you will receive is a legal document under Act 430, which relates to driver hours. This law aims to increase security while traveling by motor coach. Consequently, everyone involved is responsible, from the transportation company to the tour operator. For more information, please consult our annex of the hours of service and work for the bus drivers (intermediary number C.T.Q.: 9-M-30562-i).

Adjustment of Transportation Fees

Most of our carriers reserve the right to pass down fuel surcharges in the case of a substantial increase between the time you book the trip and the departure date. We have put in place mechanisms to ensure that these increases are justified and accurate. In the event of such increases, Jumpstreet reserves the right to adjust the final price of your trip, though we have managed to avoid having to do this to our Customers to date. Increases and/or changes to airline surcharges between your booking and departure dates will be charged to your group.

Jumpstreet is not responsible for changes to airline baggage policies or surcharges. We can include airline baggage fees in the trip price at the Customer’s request, though this will not include costs related to oversized baggage fees.

EXCHANGE RATES

If payments are not received when due, your trip price is subject to change due to foreign exchange rate fluctuations.

PAYMENTS

Payments are due as per your payment schedule in your contract. Specialty items like tickets to Broadway plays and sporting events are must be paid upon booking. If you think that your payment will be received later than the due date, please contact us as soon as possible. Late payments are subject to fees and interest.

MEDICAL INSURANCE

By law, we must inform you of travel insurance options. We provide this information in your tour proposal. The trip-organizer is responsible for providing this information to all travelers and/or providing Jumpstreet with contact information for all travelers so that the company can distribute the information. If we do not receive their contact information from prior to your deposit deadline, we will assume that you have distributed the information yourself. Check your insurance coverage when you are travelling abroad. We strongly recommend that participants purchase comprehensive insurance for trips abroad. Jumpstreet will not be held responsible for a Customer’s decision to not purchase insurance.

SPECIAL NEEDS

Participants with special needs who require specific attention and/or treatment must submit a statement signed by a doctor indicating that they are fit to participate in the trip and can move without assistance. It is the trip-organizer’s responsibility to collect all information pertaining to travelers with special needs, including all allergies. Jumpstreet cannot guarantee the removal of all allergenic substances during your trip.

DOCUMENTS AND BORDERS

Participants are responsible for acquiring and having all documentation required for border crossings. Participants are also responsible for any and all fees incurred at the border. For US and Canadian requirements, please visit: http://www.cic.gc.ca/english/passport/apply/new/apply-how.asp

RESPONSIBILITY

Jumpstreet is committed to ensuring, as far as is reasonably practicable, the health and safety of all our travelers, as well as our employees and any others affected by our operations and activities. For more information on our Health & Safety Policy, please visit: www.jumpstreet.com/health-safety. Jumpstreet and its representatives act as booking agents; as an intermediary between the participants and the carriers, the hotels, the restaurants, the activities and any other participating service providers. However, Jumpstreet and its representatives have no direct control over these organizations and cannot, under any circumstances, be held accountable for their errors, omissions, and/or neglect. All reservations made through Jumpstreet are subject to the conditions of their respective suppliers.

Jumpstreet will not be liable to its participants or any other person for any claim, loss, damage, delay, early returns, and/or other expenses arising from personal injuries, accidents, death, damages and/or losses of personal property, delays and / or misfortunes which may arise through the use of means of transport taken, or from any company or person whose services were retained by Jumpstreet. Any complaints regarding the trip must be submitted in writing within 14 days after the trips arrival.

Participants must commit to respecting the rules set by the school both leading up to and during the trip. Jumpstreet is not responsible for the school’s decision to remove a participant from the trip. In this context, the removed participant’s refund adheres to our individual cancellation policy. During the trip, if a participant fails to respect the rules established by the school, the parent(s) must respect the school’s decision to send the participant home without reimbursement and at the full cost of the return trip.

ACT OF GOD

Jumpstreet does not assume any responsibility for any claim, loss, damage, cost, fees, delay or loss of amenities of all sorts of the traveler or member of the group resulting from factors that are outside of Jumpstreet’s control including: work conflict, strikes, social unrest, terrorism, war, blockade, quarantine, bad meteorological conditions, earthquake, flood, mechanical breakage, government actions or any other factors that are out of the control of Jumpstreet Tours and its suppliers.

Jumpstreet commits to doing everything in its power to correct and/or work around any such situation. All fees related to any situation outside of the control of Jumpstreet that force a longer stay abroad, or an early return home, will be charged to and paid for by the client.

ACCOMMODATIONS

Accommodations for paying participants are quadruple (two beds) occupancy and complimentary teacher / chaperone accommodations are double occupancy (2 beds) unless otherwise stipulated. Rooming lists are due six weeks prior to departure.

PUBLICITY

Each participant consents that Jumpstreet Tours uses for advertisement and promotional purposes their name, picture and/or video image in any format using any medium, at perpetuity and without any compensation.

INTERPRETATION AND JURISDICTION

This agreement shall be governed by and construed in accordance with Quebec law and each party agrees to submit to the exclusive jurisdiction of the courts of Quebec as regards any claim or matter arising under this agreement.