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Terms and Conditions

Fun in the snow in Quebec


Jumpstreet Tours (herein referred to as Jumpstreet) maintains a twenty-five (25) million dollar general liability insurance. All Jumpstreet customers are covered from the time they reach their destination until departure. Transportation suppliers furnish their own liability insurance.

The Tour Proposal details your trip inclusions: transportation, accommodations, meals, activities, etc. All costs are established by various scenarios of a minimum number of paying participants. Once signed, your proposal is considered as a ’booking’, which triggers the reservation process for your trip components and requested travel dates. We will then send you a Contract and Payment Schedule reflecting the details of your signed proposal (all prior proposals sent to you become null and void). Your initial deposit due date is indicated on your Payment Schedule. As soon as your first deposit is received, Jumpstreet can complete all necessary reservations to ensure that your dates and itinerary comply with your requests. Note that Wi-Fi and/or power outlets are not guaranteed on any type of transportation during your trip.

Your trip price is based on a minimum number of paying participants. To maintain your trip price, itinerary components and travel dates, you must maintain your group size. If the minimum number is not reached, your price and/or contents will fluctuate. To minimize these changes, contact us as soon as your group size decreases. Your trip price is guaranteed if you make your payments on time, otherwise it could increase for reasons outside of our control: changes to supplier pricing and/or availability, fuel surcharges, exchange rates, etc.

Jumpstreet reserves the right to cancel a tour without notice. You will get a full refund.

Your trip deposit is not refundable unless otherwise agreed in writing. All group cancellations made by the client can incur penalties. Non-recoverable costs will be added to cancellation fees in the case of group cancellation, including processing fees for online payments.

Group Cancellation: Domestic Trips

Number of days prior to departure date Refund
At least 60 days 100% refund (minus initial deposit)
59 to 40 days 75% refund (minus initial deposit)
39 to 15 days 50% refund (minus initial deposit)
Less than 15 days No refund

Group Cancellation: Long Haul Trips
A long-haul trip is defined as a trip where the journey to the destination requires a flight that lasts at least 2.5 hours gate-to-gate. Please note that refunds for the flight portion of your trip are determined by the airline’s cancellation policy. Flights are covered by certain insurance or refund guarantee options that we offer at the time of booking.

Number of days prior to departure date Refund
At least 90 days 100% refund (minus initial deposit)
89 to 60 days 75% refund (minus initial deposit)
Less than 60 days No refund

An individual cancellation must be submitted in writing. It is essential that individual participants purchase cancellation insurance to protect against the loss of their payments in case of an emergency. This also protects both the school and the trip organizer from having to negotiate with uninsured participants who cancel. Please review the various insurance options available to you. Trip cancellations may impact the overall trip price for the group. Non-recoverable costs will be added to cancellation fees. Paying these fees does not guarantee that the trip price will not change for the rest of the group. If you wish to replace a cancelled participant, the school must approve the candidate. Jumpstreet is not obliged to negotiate a refund outside of our individual cancellation policy.

Individual Cancellation: Domestic Trips

Number of days prior to departure date Refund
At least 60 days 100% refund (minus initial deposit)
Less than 60 days No refund

Individual Cancellation: Long Haul Trips
A long-haul trip is a trip requiring a flight that lasts at least 2.5 hours gate-to-gate. Refunds for the flight portion of your trip are determined by the airline’s cancellation policy. Flights are covered by certain insurance or refund guarantee options that we offer at the time of booking. Replacing a participant following their cancellation will incur a $200 processing fee, plus any name-change fees by the airline. Replacements will not be accepted within 30 days of departure.

Number of days prior to departure date Refund
At least 90 days 100% refund (minus initial deposit)
Less than 90 days No refund

Any portion of the trip that is non-utilized is not reimbursable. If a client cancels a portion of the trip, the client is not allowed any form of credit or reimbursement for the cancelled portion.

Jumpstreet reserves the right to modify your itinerary in the event of changes made by product suppliers for security reasons and/or if deemed necessary for other reasons. Depending on the situation, this can change the price of your trip, although we will always try to avoid it.

Final Itinerary and Transportation
Your final itinerary is a legal document under Act 430, which relates to driver hours. This law aims to increase security while travelling by motorcoach, for which both the supplier and the tour operator are responsible. Please contact us for more information.

Adjustment of Transportation Fees
Most of our carriers reserve the right to pass down fuel surcharges should a substantial increase occur between booking and departure. We have mechanisms in place to ensure these increases are just and accurate. In the event of an increase, Jumpstreet reserves the right to adjust the final price of your trip, though to date we have managed to avoid this. Increased airline surcharges between booking and departure will be charged to your group. Jumpstreet is not responsible for changes to airline baggage policies and/or surcharges. We can include airline baggage fees in the trip price at the customer’s request, though this will not include costs related to oversized baggage.

If payments are not received when due, your trip price is subject to change due to foreign exchange rate fluctuations.

Payments are due as per your payment schedule in your contract. Specialty items like show tickets and sporting events must be paid upon booking. If you cannot meet a payment deadline, please contact us as soon as possible. Late payments are subject to fees and interest. A $40 fee will be charged for all unwarranted credit card charge-backs and/or bounced payments.

Payments are due as per your portal payment schedule. Late payments are subject to interest, fees and penalties. Interest is 1.5% per month; fees are based on time and effort Jumpstreet puts into tracking and collecting the late payment; penalties may include non-refundable trip cancellation, as well additional charges to the school to cover increased trip cost as a result of reduced number of passengers. If the payment is ultimately made, a reinstatement fee can be negotiated.

If you make a mistake on one of your payments and/or have any questions or concerns, please call us. Do not contact your credit card company to reverse the charge or it will be treated as a fraud claim. In the event that a fraud claim is erroneously filed, Jumpstreet reserves the right to charge you for all administrative fees related to it.

By law, we must inform you of travel insurance options. We provide this information in your tour proposal. The trip organizer is responsible for providing this information to all travellers and/or providing Jumpstreet with contact information for all travellers so that the company can distribute the information. If we do not receive their contact information from prior to your deposit deadline, we will assume that you have distributed the information yourself. Check your insurance coverage when you are travelling abroad. It is essential that participants purchase comprehensive insurance for trips abroad. Jumpstreet will not be held responsible for a customer’s decision not to purchase insurance.

Participants with special needs must submit a signed declaration from a physician indicating they are fit to travel without assistance. It is the responsibility of the trip organizer to collect all necessary information regarding travellers with special needs, allergies and/or dietary restrictions. This information must be sent to us at the latest 45 days before departure so we can communicate it to our suppliers. Jumpstreet cannot guarantee supplier compliance with dietary restrictions, nor the absence of allergenic substances during the trip.

Participants are responsible for having all documentation required for border crossings. Participants are also responsible for any, and all fees incurred at the border.

Jumpstreet is committed to ensuring, as far as is reasonably practicable, the health and safety of our travellers, employees and affiliates. While Jumpstreet and its representatives act as an intermediary between the participants and the carriers, hotels, restaurants, activities and any other service provider, we have no direct control over these organizations and cannot, under any circumstances, be held accountable for their errors, omissions, and/or neglect. All reservations made through Jumpstreet are subject to the conditions of their respective suppliers. Jumpstreet will not be liable to its participants or any other person for any claim, loss, damage, delay, early returns and/or expenses arising from personal injuries, accidents, death, damages and/or losses of personal property, delays and/or misfortunes caused by any company or person whose services were retained by Jumpstreet. Any complaints regarding the trip must be submitted in writing within 14 days of the incident in question.

Participants must commit to respecting the rules set by the school both leading up to and during the trip. Jumpstreet is not responsible for the school’s decision to remove a participant from the trip. The removed participant’s refund adheres to our individual cancellation policy. During the trip, if a participant fails to respect the rules established by the school, the parent(s) must respect the school’s decision to send the participant home without reimbursement and at the full cost of return.

Jumpstreet is not responsible for any claim, loss, damage, fees, delay or loss of amenities of all sorts resulting from factors outside of Jumpstreet’s control, including: work conflict, strikes, social unrest, terrorism, conflict, blockade, quarantine, weather, natural disasters, mechanical breakage, government actions and/or any other factors outside of both Jumpstreet’s and its suppliers’ control. Jumpstreet commits to doing everything in our power to rectify or work around any such situation. All fees related to any situation outside of the control of Jumpstreet that forces a longer stay abroad, or an early return home, will be charged to and paid for by the client.

Accommodations for paying participants are quadruple (two beds) occupancy and complimentary teacher/chaperone accommodations are double occupancy (2 beds) unless otherwise stipulated. Rooming lists are due six weeks prior to departure.

Each participant consents that Jumpstreet Tours uses for advertisement and promotional purposes their name, picture and/or video image in any format using any medium, in perpetuity and without any compensation.

This agreement shall be governed by and construed in accordance with Quebec law and each party agrees to submit to the exclusive jurisdiction of the courts of Quebec as regards any claim or matter arising under this agreement.


Why Jumpstreet?

Jumpstreet gets rave reviews all-around. We were pleased with the level of knowledge the tour leaders had, the great food that was served, and the many things we learned. We were very pleased with the hotel accommodations!

Paula, Technology Coach
Rhode Island
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