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Terms and conditions

 

LIABILITY INSURANCE
Jumpstreet Tours (herein referred to as Jumpstreet) maintains a twenty-five (25) million dollar general liability insurance. All Jumpstreet customers are covered from the time they reach their destination until departure. Transportation suppliers furnish their own liability insurance.

BOOKING A TRIP WITH JUMPSTREET
The Tour Proposal details your trip inclusions: transportation, accommodations, meals, activities, etc. All costs are established by various scenarios of a minimum number of paying participants. Once signed, your Proposal is treated as a ‘booking’, which triggers the reservation process for your trip components and requested travel dates. We will then send you a Contract and Payment Schedule reflecting the details of your signed Proposal (all prior Proposals sent to you become null and void). Your initial deposit due date is indicated on your Payment Schedule. As soon as your first deposit is received, Jumpstreet can complete all necessary reservations to ensure that your dates and itinerary comply with your requests.

TRIP PRICE
Your trip price is based on a minimum number of paying participants. To maintain your trip price, itinerary components and travel dates, you must maintain your group size. If the minimum number is not reached, your price and/or contents will fluctuate. To minimize these changes, contact us as soon as your group size decreases. Your trip price is guaranteed if you make your payments on time, otherwise it could increase for reasons outside of our control: changes to supplier pricing and/or availability, fuel surcharges, exchange rates, etc.

CANCELLATION
Jumpstreet reserves the right to cancel a tour without notice. You will get a full refund.

TRIP CANCELLATION POLICY: GROUP CANCELLATION
Your trip deposit is nonrefundable unless otherwise agreed in writing. All group cancellations made by the client can incur penalties. Non-recoverable payments made to suppliers will be added to cancellation fees in the case of group cancellation, including processing fees for online payments.

Group Cancellation: Domestic Trips

Number of days prior to departure date Refund
At least 60 days 100% refund (minus initial deposit)
59 to 40 days 75% refund (minus initial deposit)
39 to 15 days 50% refund (minus initial deposit)
Less than 15 days No refund

Group Cancellation: Long Haul Trips
A long haul trip is defined as a trip where the journey to the destination requires a flight that lasts at least 2.5 hours gate-to-gate. Please note that refunds for the flight portion of your trip are determined by the airline’s cancellation policy. Flights are covered by certain insurance or refund guarantee options that we offer at the time of booking.

Number of days prior to departure date Refund
At least 90 days 100% refund (minus initial deposit)
89 to 60 days 75% refund (minus initial deposit)
Less than 60 days No refund

TOUR CANCELLATION POLICY: INDIVIDUAL CANCELLATION
An individual cancellation must be submitted in writing. It is essential that individual participants purchase cancellation insurance to protect against the loss of their payments in case of an emergency. This also protects both the school and the trip organizer from having to negotiate with uninsured participants who cancel. Please review the various insurance options available to you. Trip cancellations may impact the overall trip price for the group. Non-recoverable supplier payments will be added to cancellation fees. Paying these fees does not guarantee that the trip price will not change for the rest of the group. If you wish to replace a cancelled participant, the school must approve the candidate. Jumpstreet is not obliged to negotiate a refund outside of our individual cancellation policy.

Individual Cancellation: Domestic Trips

Number of days prior to departure date Refund
At least 60 days 100% refund (minus initial deposit)
Less than 60 days No refund

Individual Cancellation: Long Haul Trips
A long haul trip is a trip requiring a flight that lasts at least 2.5 hours gate-to-gate. Refunds for the flight portion of your trip are determined by the airline’s cancellation policy. Flights are covered by certain insurance or refund guarantee options that we offer at the time of booking. Replacing a participant following their cancellation will incur a $200 processing fee, plus any name-change fees by the airline. Replacements will not be accepted within 30 days of departure.

Number of days prior to departure date Refund
At least 90 days 100% refund (minus $350)
Less than 90 days No refund

NON-UTILIZED SERVICES
Any portion of the trip that is non-utilized is not reimbursable. If a client cancels a portion of the trip, the client is not allowed any form of credit or reimbursement for the cancelled portion.

MODIFICATIONS
Jumpstreet reserves the right to modify your itinerary in the event of changes made by product suppliers for security reasons and/or if deemed necessary for other reasons. Depending on the situation, this can change the price of your trip, although we will always try to avoid it.

Final Itinerary and Transportation
Your final itinerary is a legal document under Act 430, which relates to driver hours. This law aims to increase security while traveling by motorcoach, for which both the supplier and the tour operator are responsible. Please contact us for more information.

Adjustment of Transportation Fees
Most of our carriers reserve the right to pass down fuel surcharges should a substantial increase occur between booking and departure. We have mechanisms in place to ensure these increases are just and accurate. In the event of an increase, Jumpstreet reserves the right to adjust the final price of your trip, though to date we have managed to avoid this. Increased airline surcharges between booking and departure will be charged to your group. Jumpstreet is not responsible for changes to airline baggage policies and/or surcharges. We can include airline baggage fees in the trip price at the customer’s request, though this will not include costs related to oversized baggage.

EXCHANGE RATES
If payments are not received when due, your trip price is subject to change due to foreign exchange rate fluctuations.

PAYMENTS
Payments are due as per your payment schedule in your contract. Specialty items like show tickets and sporting events must be paid upon booking. If you cannot meet a payment deadline, please contact us as soon as possible. Late payments are subject to fees and interest. A $40 fee will be charged for all unwarranted credit card chargebacks and/or bounced payments.

MEDICAL INSURANCE
By law, we must inform you of travel insurance options. We provide this information in your tour proposal. The trip-organizer is responsible for providing this information to all travelers and/or providing Jumpstreet with contact information for all travelers so that the company can distribute the information. If we do not receive their contact information from prior to your deposit deadline, we will assume that you have distributed the information yourself. Check your insurance coverage when you are travelling abroad. It is essential that participants purchase comprehensive insurance for trips abroad. Jumpstreet will not be held responsible for a Customer’s decision to not purchase insurance.

SPECIAL NEEDS
Participants with special needs must submit a signed declaration from a physician indicating they are fit to travel without assistance. It is the responsibility of the trip organizer to collect all necessary information regarding travelers with special needs, allergies and/or dietary restrictions. This information must be sent to us at the latest 45 days before departure so we can communicate it to our suppliers. Jumpstreet cannot guarantee supplier compliance with dietary restrictions, nor the absence of allergenic substances during the trip.

DOCUMENTS AND BORDERS
Participants are responsible for having all documentation required for border crossings. Participants are also responsible for any and all fees incurred at the border. For US and Canadian requirements, please visit: http://www.cic.gc.ca/english/passport/apply/new/apply-how.asp

RESPONSIBILITY
Jumpstreet is committed to ensuring, as far as is reasonably practicable, the health and safety of our travelers, employees and affiliates. While Jumpstreet and its representatives act as an intermediary between the participants and the carriers, hotels, restaurants, activities and any other service provider, we have no direct control over these organizations and cannot, under any circumstances, be held accountable for their errors, omissions, and/or neglect. All reservations made through Jumpstreet are subject to the conditions of their respective suppliers. Jumpstreet will not be liable to its participants or any other person for any claim, loss, damage, delay, early returns and/or expenses arising from personal injuries, accidents, death, damages and/or losses of personal property, delays and/or misfortunes caused by any company or person whose services were retained by Jumpstreet. Any complaints regarding the trip must be submitted in writing within 14 days of the incident in question. Participants must commit to respecting the rules set by the school both leading up to and during the trip. Jumpstreet is not responsible for the school’s decision to remove a participant from the trip. The removed participant’s refund adheres to our individual cancellation policy. During the trip, if a participant fails to respect the rules established by the school, the parent(s) must respect the school’s decision to send the participant home without reimbursement and at the full cost of return.

ACT OF GOD
Jumpstreet is not responsible for any claim, loss, damage, fees, delay or loss of amenities of all sorts resulting from factors outside of Jumpstreet’s control, including: work conflict, strikes, social unrest, terrorism, conflict, blockade, quarantine, weather, natural disasters, mechanical breakage, government actions and/or any other factors outside of both Jumpstreet’s and its suppliers’ control. Jumpstreet commits to doing everything in our power to correct or work around any such situation. All fees related to any situation outside of the control of Jumpstreet that force a longer stay abroad, or an early return home, will be charged to and paid for by the client.

ACCOMMODATIONS
Accommodations for paying participants are quadruple (two beds) occupancy and complimentary teacher / chaperone accommodations are double occupancy (2 beds) unless otherwise stipulated. Rooming lists are due six weeks prior to departure.

PUBLICITY
Each participant consents that Jumpstreet Tours uses for advertisement and promotional purposes their name, picture and/or video image in any format using any medium, at perpetuity and without any compensation.

INTERPRETATION AND JURISDICTION
This agreement shall be governed by and construed in accordance with Quebec law and each party agrees to submit to the exclusive jurisdiction of the courts of Quebec as regards any claim or matter arising under this agreement.

 

Our Team

Mark Clarke

President & Co-Founder
Mark was a Tour Leader and professional musician before starting Jumpstreet out of his kitchen with his brother, Tom. The rest, as they say, is history. Simply put, Mark is a pioneer. From immersion programming to overnight security, he has worked tirelessly to redefine educational travel in the name of trip-organizers and their communities. And he isn't slowing down any time soon.

Tom Clarke

Commercial Director & Co-Founder
With a background in Finance, Tom was the perfect ying to brother Mark's yang: business-savvy, data-driven, but an avid world-traveller nonetheless. Next time you see him, ask him about his trip to Africa. The stories he'll tell make it clear why he loves his work so dearly.

Terrie de Verteuil

Sales Manager

With over 16 years’ experience in educational travel in both Operations and Sales, Terrie now manages our Sales team with aplomb.

Alexis Biron

Business Development & International Sales

Alexis started out as a Tour Leader 10 years ago before going on to manage the Tour Leader team. Now he develops new destinations and products and runs our International Sales division.

Fatou Diop

Operations Manager

Fatou has been working for Jumpstreet Tours since 2008. She started out as an Administrative Coordinator and has worked her way up to Operations Coordinator and now, thanks to her immense experience and work ethic, Manager!

Vanessa Kingsland-Lavoie

Tour Coordinator Manager
Vanessa has worn many hats in her time at Jumpstreet: Tour Leader, Sales Rep, and now the head of our Tour Coordinator team. She keeps the trains - in this case, the itineraries - running on time.

Cindy Mai

Financial Planning & Analyst Lead
Cindy has been with our Accounting team since 2010. When she isn't planning and analyzing for the future of the business, she's blowing us all away with her spreadsheet wizardry.

Alex Ffrench

Educational Tour Consultant
'Pal' has been working for Jumpstreet Tours for two decades now, first as a legendary Tour Leader before joining the Sales and Customer Service team.

Clara Dorvan

Customer Service & Sales
Having joined the team in 2018, Clara is instrumental to our Customer Service team. She's also earning her stripes in Sales.

Claudia Goddard

Educational Tour Consultant

Having worked in travel and tourism since 2007, Claudia got her start as a writer for a French guide book. She worked for travel agencies in Asia and South America before joining our Sales team in 2017.

Dennis Boktor

Educational Tour Consultant

Dennis has been working for Jumpstreet Tours since 2011. While he mostly plies his trade in Sales and Customer Service, he's also known to jump on a bus as a Tour Leader!

Ha Phung

Payroll Specialist
Ha has been with the business since 2015. Her Accounting skills have earned her a role as our Payroll Specialist - she also supports our Human Resources department.

Jean-François Charbonneau

Educational Tour Consultant
'JF' joined our team in 2017. While he primarily serves our Quebec partner, Éducatours, he's also working for the French-Canadian communities we serve, namely in Eastern Canada.

Julie Langet

Accommodations Coordinator

Julie has been working for Jumpstreet since 2015. The France native has a degree in Hotel Management and worked in hospitality and tourism for several years before joining our team.

Julie Lefevbre

Educational Tour Consultant
Julie was a Jumpstreet Tour Leader 20 years ago before moving to Peru. Now we're lucky to have her back in Sales - our South American programs are benefitting immensely from her presence.

Livia Laverdure

Educational Tour Consultant

Liv has been working for Jumpstreet Tours since 2009. Her experience is very well-rounded: she started out as an Operations Coordinator before joining the Sales and Customer Service team.

Loredana Toma

Accounting Supervisor
Loredana has been with Jumpstreet's Accounting team since 2010. As a supervisor, she ensures that our suppliers are paid so you can enjoy their A1 services.

Maelle Trevedy

International Destinations Coordinator
Maelle joined our Operations team in 2017. The France native brings a lot of experience to the table and has been instrumental in taking our Europe programs to the next level.

Marie-Eve Levesque

Canadian Destinations Coordinator
Another well-rounded team player, Marie-Eve joined our Sales team in 2012, before joining the Operations department in 2017 to serve our Canadian programs.

Marie-Grace Hoho

Educational Tour Coordinator
Marie-Grace joined our team as a Tour Leader in 2016, and she continues in this role to this day. But now that she's a Tour Coordinator too, she's bringing her class trip savvy to the Operations team.

Michael Johnson

Content Creator
Michael has worn many hats since joining our team in 2002: Tour Leader, Sales rep, Marketing Director... the list goes on. Now, as our resident Content Creator, he's bringing his writing and videography skills to the fore.

Myriam Achbairy

US Destinations Coordinator
Myriam joined our Operations team in 2018. She was originally in charge of Canadian destinations but has since moved over to US destinations, giving her well-rounded insight into our supplier relationships all over North America.

Olivia Charlebois

Operations Manager

Olivia has been with Jumpstreet since 2010. She started out as a Tour Leader, gaining experience on the road, before joining the Operations team. Now, she's bundled all that experience up and runs our Tour Leader team, hiring, training and managing our new recruits.

Stephanie Kraess

International Tour Coordinator
Stephanie joined our Operations team in 2016. Today, she is instrumental to our International Sales department, bringing her savvy to the development of all our international itineraries.

Trusted Partners

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