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Terms and Conditions

Fun in the snow in Quebec



Les Tours Jumpstreet Tours Inc (herinafter “Jumpstreet”) maintains twenty-five (25) million dollar general liability insurance. All Jumpstreet customers are covered from the time they reach their destination until departure. Transportation suppliers furnish their own liability insurance.



When booking a trip with Jumpstreet Tours, the services provided including the trip and related activities are Organization Sponsored (i.e. Organized and sponsored by a school or club) and as a result decisions regarding, but not limited to, tour itineraries, participants, accommodations, meals, roommates, and costs will be made by the sponsoring organization or its representative (trip organizer) on the passengers’ behalf. The Tour Proposal details trip inclusions: transportation, accommodations, meals, activities, etc. It also includes travel dates and the tour price based on several scenarios of a minimum number of paying participants. Once firm travel dates and the number of participants are established, Jumpstreet will send a Booking Agreement to the trip organizer with the specific details of your trip including the payment schedule. Once the trip organizer returns the signed Booking Agreement, Jumpstreet will begin to make all reservations for your trip components and requested travel dates. As soon as the full amount of the first payment (initial payment) is received by Jumpstreet, we can complete all necessary reservations to ensure that your dates and itinerary comply with your Trip Organizer’s requests. Note that Wi-Fi and/or power outlets are not guaranteed on any type of transportation during your trip.



Your trip price is based on a minimum number of paying participants. To maintain your trip price, itinerary components and travel dates, the group size must be maintained. If the minimum number is not reached or maintained, your price and/or contents will fluctuate. Part of our service is to work with the trip organizer to manage and mitigate the impact of such changes. The Trip Organizer should contact Jumpstreet as soon as there are any changes to numbers, dates or itinerary content. Your trip price is guaranteed if you make your payments on time, otherwise it could increase for reasons outside of our control: changes to supplier pricing and/or availability, fuel surcharges, exchange rates, etc.



A group trip cancellation must be submitted in writing by the trip organizer. Your initial trip payment covers costs associated with setting up and managing your trip and is not refundable unless otherwise agreed in writing. All group cancellations can incur penalties. Non-recoverable costs may be added to cancellation fees in the case of group cancellation, including processing fees for online payments.


Group Cancellation: Canadian and US Destinations (Excluding Long Haul Trips)


Number of days prior to departure date


At least 60 days

100% refund (minus initial payment)

59 to 40 days

75% refund (minus initial payment)

39 to 15 days

50% refund (minus initial payment)

Less than 15 days

No refund


Group Cancellation: Long Haul Trips (trip requiring a flight that lasts 2.5 hrs gate to gate)

Refunds for the flight portion of your trip are determined by the airline’s cancellation policy. Flights are covered by certain insurance or refund guarantee options that we offer at the time of booking.


Number of days prior to departure date


At least 90 days

100% refund (minus initial payment)

89 to 60 days

75% refund (minus initial payment)

Less than 60 days

No refund



An individual cancellation must be submitted in writing. It is essential that individual participants purchase cancellation insurance to protect against loss in case of an emergency. This also protects both the school and the trip organizer from having to negotiate with uninsured participants who cancel. Please review the various insurance options available to you. Trip cancellations by uninsured participants may impact the overall trip price for the group. Non-recoverable costs may be added to cancellation fees. Paying these fees does not guarantee that the trip price will not change for the rest of the group. The school and trip organizer must approve any participant who takes another participant’s place. Jumpstreet is not obliged to negotiate a refund outside of our individual cancellation policy.


Individual Cancellation: Canadian and US Destinations (Excluding Long Haul Trips)


Number of days prior to departure date


At least 60 days

100% refund (minus initial payment)

Less than 60 days

No refund


Individual Cancellation: Long Haul Trips (trip requiring a flight that last 2.5 hrs gate to gate)

Refunds for the flight portion of your trip are determined by the airline’s cancellation policy. Flights are covered by certain insurance or refund guarantee options that we offer at the time of booking. If the airline policies allow replacements, replacing a participant following their cancellation will incur a $100 processing fee, plus any name-change fees by the airline.


Number of days prior to departure date


At least 90 days

100% refund (minus initial payment)

Less than 90 days

No refund



Any portion of the trip that is not used is not reimbursable. If a client cancels a portion of the trip, the client is not allowed any form of credit or reimbursement for the cancelled portion.



Jumpstreet reserves the right to modify your itinerary in the event of changes made by product suppliers for security reasons and/or if deemed necessary for other reasons. Depending on the situation, this can change the price of your trip, although we will always try to avoid it.


Final Itinerary and Transportation

Your final itinerary is designed to comply with regulations relating to driver hours and is a legal document under some laws. These laws aim to increase security while travelling by motor-coach, for which both the supplier and the tour operator are responsible. Please contact us for more information.


Adjustment of Transportation Fee

Most of our carriers reserve the right to pass down fuel surcharges should a substantial increase occur between booking and departure. We have mechanisms in place to ensure these increases are just and accurate. In the event of an increase, Jumpstreet reserves the right to adjust the final price of your trip, though to date we have managed to avoid this. Increased airline surcharges between booking and departure will be charged to your group. Jumpstreet is not responsible for changes to airline baggage policies and/or surcharges. We can include airline baggage fees in the trip price at the customer’s request, though this will not include costs related to oversized baggage.



If payments are not received when due, your trip price is subject to change due to foreign exchange rate fluctuations.



Payments are due as per your payment schedule in your contract. Specialty items like show tickets and sporting events must be paid upon booking. If you cannot meet a payment deadline, please contact us as soon as possible. Late payments are subject to fees and interest. A $40 fee will be charged for all unwarranted credit card charge-backs and/or bounced payments.



Payments are due as per your portal payment schedule. Late payments are subject to interest, fees and penalties. Interest is 1.5% per month; fees are based on time and effort Jumpstreet puts into tracking and collecting the late payment; penalties may include non-refundable trip cancellation, as well additional charges to the school to cover increased trip cost as a result of reduced number of passengers. If the payment is ultimately made, a reinstatement fee can be negotiated.

If you make a mistake on one of your payments and/or have any questions or concerns, please call us. Do not contact your credit card company to reverse the charge or it will be treated as a fraud claim. In the event that a fraud claim is erroneously filed, Jumpstreet reserves the right to charge you for all administrative fees related to it.



By law, we must inform you of travel insurance options. We provide this information in your tour proposal. The trip organizer is responsible for providing this information to all travellers and/or providing Jumpstreet with contact information for all travellers so that the company can distribute the information. If we do not receive their contact information to your initial payment deadline, we will assume that you have distributed the information yourself. Check your insurance coverage when you are travelling abroad. It is essential that participants purchase comprehensive insurance for trips abroad. Jumpstreet will not be held responsible for a customer’s decision not to purchase insurance.



Participants with special needs must submit a signed declaration from a physician indicating they are fit to travel without assistance. It is the responsibility of the trip organizer to collect all necessary information regarding travellers with special needs, allergies and/or dietary restrictions. This information must be sent to us at the latest 45 days before departure so we can communicate it to our suppliers. Jumpstreet cannot guarantee supplier compliance with dietary restrictions, nor the absence of allergenic substances during the trip.



Participants are responsible for determining what documents are required and having all required documents in hand for boarding airplanes and for border crossings. Participants are also responsible for any and all fees incurred at the border.



Jumpstreet is committed to ensuring, as far as is reasonably practicable, the health and safety of our travellers, employees and affiliates. While Jumpstreet and its representatives act as an intermediary between the participants and the carriers, hotels, restaurants, activities and any other service provider, we have no direct control over these organizations and cannot, under any circumstances, be held accountable for their errors, omissions, and/or neglect. All reservations made through Jumpstreet are subject to the conditions of their respective suppliers. Jumpstreet will not be liable to its participants or any other person for any claim, loss, damage, delay, early returns and/or expenses arising from personal injuries, accidents, death, damages and/or losses of personal property, delays and/or misfortunes caused by any company or person whose services were retained by Jumpstreet. Any complaints regarding the trip must be submitted in writing within 14 days of the incident in question.



Participants must commit to respecting the rules set by the school both leading up to and during the trip. Jumpstreet is not responsible for the school’s decision to remove a participant from the trip. The removed participant’s refund adheres to our individual cancellation policy. During the trip, if a participant fails to respect the rules established by the school, the parent(s) must respect the school’s decision to send the participant home without reimbursement and at the full cost of return.

Jumpstreet staff, including Tour Escorts, are not chaperones. Management and discipline of the participants are the responsibility of the adult chaperones selected by the Trip Organizer.



Jumpstreet is not responsible for any claim, loss, damage, fees, delay or loss of amenities of all sorts resulting from factors outside of Jumpstreet’s control, including: work conflict, strikes, social unrest, terrorism, conflict, blockade, outbreak of disease at destination or pandemic, quarantine, weather, natural disasters, mechanical breakage, government actions and/or any other factors outside of both Jumpstreet’s and its suppliers’ control. Jumpstreet commits to doing everything in our power to rectify or work around any such situation. All fees related to any situation outside of the control of Jumpstreet that forces a longer stay abroad, or an early return home, will be charged to and paid for by the client.



Accommodations for paying participants are quadruple (two beds) occupancy and complimentary teacher/chaperone accommodations are double occupancy (2 beds) unless otherwise stipulated. Rooming lists are due six weeks prior to departure.



Each participant consents that Jumpstreet uses for advertisement and promotional purposes their name, picture and/or video image in any format using any medium, in perpetuity and without any compensation.



This agreement shall be governed by and construed in accordance with Quebec law and each party agrees to submit to the exclusive jurisdiction of the courts of Quebec as regards any claim or matter arising under this agreement.


These terms and conditions may be modified from time to time as required

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