Last updated: March 30, 2020
We appreciate the trust that you have placed in us by choosing Jumpstreet Tours for your upcoming trip. We want to assure you that we are parents first and foremost, and we will not allow the students and chaperones on our trips to travel if we don’t think it is safe to do so. The safety and security of our travelers is, and always will be, our highest priority!
We are presently communicating with all our schools regarding upcoming trips. If you have any questions regarding a trip status, please contact the trip organizer. If you are a tour organizer, please contact your tour consultant directly.
We continue to proactively monitor the coronavirus with the support of our medical and risk management partners.
Here are some answers to questions we are frequently hearing from customers:
We are proactively working with the trip organizers and schools to postpone or cancel the trips that were scheduled from now until May 10. Each trip is treated on a case-by-case basis and according to the most imminent departure dates. Whether your trip is cancelled or postponed, all automated payments have been suspended. The date of May 10 may change depending on how the situation evolves.
We have frozen the date of cancellation fees on February 28th, and effective until May 10, to give you time to see how the situation is evolving before making a decision and to allow us to take care of trips that were scheduled before May 10. This date may change depending on how the situation develops.
Your trip may be postponed, and the new trip dates are still unknown. In all cases, you have nothing to do, you remain registered on the trip and the price will not be affected. If you are unable to travel on the new dates, we will issue a credit which can be sold, redeemed, or used on any program offered by the different WorldStrides companies.
In these difficult circumstances, we are trying to recover all possible costs from our suppliers. However, several of them are currently closed or have not yet made a decision about this exceptional situation. This results in additional delays in reconciling the amount that will be refunded.
The current circumstances require colossal work from our accounting team. You will receive your refund within 8 weeks of the departure date of your trip. If you have not received your refund within this period, please write to us at email@example.com. Thank you for your understanding.
Please fill out this form directly with your complete participant information.
Transferable vouchers are a flexible option that we are providing when the original date of travel has to be changed. These vouchers provide families with several flexible options. The value of the vouchers can either be applied to the rescheduled trip or to any other educational travel or experiential learning program offered by WorldStrides. Because they are transferable, they can be given or sold to any person in your family or in your school district for future travel or participation on any WorldStrides program. When we can’t offer a cash refund, this is a way for us to provide you – or someone you designate in your school – a chance to enjoy other experiences in our family of brands.
Since we have frozen the date for cancellation fees as of February 28, we recommend that you wait for the school's decision before cancelling your participation. If you still wish to cancel, please send an email to firstname.lastname@example.org. If you purchased the Refund Guarantee Protection (RGP), please complete this refund form.
We apologize we aren’t able to offer prompt customer service. As you might expect, our phone lines and inboxes are experiencing an unprecedented level of inquiries regarding the coronavirus situation. We are currently working to expand our customer service team, while also working to support the other parts of our business that are essential during this challenging time. Please know that we are doing everything we can to provide the best service possible. Here are some suggestions that will help us help you:
We are actively monitoring the impact that the coronavirus is having on the areas in which we operate programs as well as the CDC’s guidance for travel, events, and schools. This includes continuous communication with our many partners around the world about closures that impact our ability to deliver culturally-rich programs. Where appropriate, we’re also speaking with local health officials who can help offer additional perspectives and guidelines that we can follow to help make our programs as safe as possible. In nearly all of our program locations, we have local staff who provide additional information for consideration by our Health & Safety Team. We are working with them to adjust their work schedules and habits for their safety, and we value their input on the situation where they live.
For programs in process and when our tours and events resume, we are working to refine some of our procedures to prevent the spread of germs, and also to be ready for any emergencies.
Students (and adults too) do sometimes fall ill while traveling, which is why we have invested in our Doctors on Call partnership with the George Washington University Department of Emergency Medicine. In the event that a student becomes sick, we will follow our best practices to allow the student to rest, and avoid spreading germs, and, where appropriate, seek additional guidance or care from our Doctors on Call.
In response to the coronavirus (COVID-19), we have developed additional guidance and protocols in consultation with Dr. Neal Sikka, who leads our Doctors on Call program at the George Washington University Department of Emergency Medicine. He and his team will work with our team to evaluate each sickness and determine if the individual has been exposed to COVID-19. Where appropriate, we will immediately engage local health authorities.
In the unlikely event that a traveling group is quarantined, WorldStrides is committed to supporting all travelers until their safe return home, securing lodging, transportation and meals and helping to facilitate flight changes, as well as covering any financial costs associated with these items.
Dr. Sikka advises that if a person is feeling ill, it is essential not to wait until an individual is very sick to seek advice and help. COVID-19 is an influenza-like illness. Like the flu, most people who get COVID-19 will only need rest and over the counter medications to recover fully. However, immediate care helps to avoid the unlikely situation that a person might become very sick and need to go to a clinic or hospital to get better.
To keep yourself and others safe and healthy:
Jumpstreet gets rave reviews all-around. We were pleased with the level of knowledge the tour leaders had, the great food that was served, and the many things we learned. We were very pleased with the hotel accommodations!