FAQ

What is included in the cost of my child’s trip?

  • Transportation by luxury motorcoach (train, air, or as required)
  • Accommodations as per the itinerary
  • Meals as indicated on the itinerary
  • All activities on the itinerary
  • Your Jumpstreet tour leader
  • One complimentary trip for a teacher/chaperone for every ten students (or as required)
  • Private night security guard (hall monitor)
  • $25,000,000 in liability insurance
  • 24 hour emergency support (while you're on tour)
  • Bilingual and multilingual guides
  • Your money placed in a bonded trust account
  • Optional medical and/or cancellation insurance
  • All taxes
  • A lot of fun!

What is not included in the price of the trip?

  • Any meals not indicated on the itinerary and meals en route
  • Personal expenses
  • Gratuities for the driver and Tour Leader
  • How do I register my child for a trip?

    There are a number of steps you need to complete:
    • Sign the permission slip for your child
    • Pay an initial deposit (Include payment for optional Refund Guarantee Protection Plan, Medical and/or Cancellation Insurance)
    • Complete all required documents (Payment procedure & enrolment form, Behaviour, student health and medical information, liability release form and Compliance agreement)
    • Complete payment schedule as detailed by head chaperone

    How much spending money should I give my child for their trip?

    As a rule, $25 per day should be sufficient spending money an “all inclusive” program, excluding clothes shopping or big ticket items.

    What documents are required if my child is travelling to Canada from the USA?

    U.S. citizens traveling to Canada, by land or sea, will be required to present one of the travel documents listed below :

    Groups of Children:
    U.S. citizen children under age 19 arriving by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may present a valid passport OR his or her birth certificate (are accepted: original, photocopy or certified copy), a Consular Report of Birth Abroad, a Naturalization Certificate, or a Canadian Citizenship Card.

    Adults, chaperones:
    U.S. Passport
    U.S. Passport Card
    Enhanced Driver’s License (EDL) – available only in some states
    Trusted Traveler Program Cards (NEXUS, FAST)

    What should we pack for our trip?

    PACK LIGHT! Everything should fit in ONE BAG and you should be able to easily carry your own luggage!

    Make sure you carry everything you need before the hotel check in with you on the coach! This includes your wallet, travel papers, a watch, and a copy of the final itinerary. The key to successful packing for travel in North America is to dress in layers. Your top priorities are to keep warm and dry while being comfortable! With this in mind, here is a suggested list of what to pack:

    • 1 pair of jeans
    • 1 pair of nice pants/skirt for dinner
    • T-shirt/long sleeve shirts
    • Socks
    • Underwear
    • Personal toiletries (toothbrush, deodorant, etc.)
    • A pillow for the motorcoach, especially if you are travelling overnight
    • A watch so that meeting times can easily be remembered
    • Camera 
    • Passport and Identification (keep travel documents in your carry-on bag!)
    • Canadian/US currency
    • If you are staying in a youth hostel, please bring a towel

    My child is going on a winter trip. What else should we pack?

    The temperature in Quebec from December to the end of March varies between five degree Fahrenheit and 25 degrees Fahrenheit (minus 25 degrees Celsius to minus ten degrees Celsius).

    Bringing appropriate winter gear is essential to being safe and having fun while on tour. Please don't leave home without:
    • Warm and water resistant winter boots
    • Long Underwear
    • Winter gear like: warm and water resistant winter coat and snow pants
    • Winter stuff like hats, 1-2 pairs of gloves, scarves, wool socks, etc.
    • 1 warm sweater

    My child is travelling in the spring or early summer. What else should we pack?

    If you are travelling during milder seasons:
  • 1 raincoat/windbreaker
  • Comfortable walking shoes
  • Shorts and bathing suit
  • Sunscreen and water bottle
  • Sunglasses
  • How are rooming assignments done?

    Normally the schools allow the students to select room mates for their tour (same gender only!). Once they have made their choices, the head chaperone will review the list and make any modifications that might be needed.

    What happens in case of rain?

    Out tour leaders are prepared for adverse weather conditions. They will attempt to change the itinerary by replacing outdoor activities with indoor activities. But, if it rains for three days, there is not much to do except to smile, get a bit wet and enjoy the tour!

    How is the money we pay for our trip protected?

    Being a travel agency, we are regulated by the Office of Consumer Protection (OPC) as well as by many laws and regulations governing the travel industry.

    All money paid to Jumpstreet for your trip will be held in a trust account until the end of your trip. All payments received must be deposited in this account and must be used only to pay the vendors associated with your trip (bus, hotel, museums, etc.). Your money is protected, and your trip is guaranteed.

    Should I buy medical insurance with the tour package?

    Yes. We strongly suggest taking medical insurance, as it will help you avoid onerous fees that would apply without coverage.

    Do you offer cancellation insurance?

    We offer cancellation insurance for trips overseas, or trips involving air travel. For bus trips, we have something much better to offer: Our Refund Guarantee Protection (RGP) program!

    The Refund Guarantee Protection program allows you to cancel your trip at any time, for any reason, and you will receive a full refund (less the cost of the RGP coverage).

    RGP includes:

    • Trip cancellation, FOR ANY REASON, before the departure date.
    • Medical travel insurance premium, including hospitalization and emergency medical expense premiums.

    Together, Travel Guard Canada and the RGP offer the best protection before and during your travels. It is the best solution for school trips.

    Note: Some conditions may apply.

    My child has food allergies but wants to go on the trip. Is it safe to go?

    Absolutely. However, it is your responsibility to advise us of any such allergies if meals are included in your package. There is a medical and health form that needs to be completed and submitted to the Tour Organizer as part of the registration process.

    Do we have to tip the tour leader and driver?

    This is entirely at your discretion, but it is suggested if you are satisfied with their work! Tips are greatly appreciated. Normally, Tour Leaders and drivers each receive $1 per passenger per day of work.

    How do I communicate with Jumpstreet in case there is a need?

    Jumpstreet has a toll-free emergency hotline that operates 24/7 for your safety and well-being. (1 866 843-3311).