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Health and Safety

JSED_Health and Safety_Ireland Bike Tour

Health & Safety With Jumpstreet at a Glance

Health & Safety Protocols

Jumpstreet regularly updates its health and safety travel protocols in accordance with its medical team. See the details relating to COVID-19 below.

Crisis24

Jumpstreet has access to a state-of-the-art operations center that provides real-time alerts for all our student travel destinations.

Revised Cancellation Policy

For all of our student trips scheduled for 2023, you can cancel your group trip until September 30, 2022 and receive a 95% refund of what's been paid to date.

24/7 Emergency Line

Every participant or parent/guardian of a participant on one of our trips is asked to use this number for emergencies.

1-800-663-4956

Doctors on Call

Our participants have access to our team of specialists at George Washington University for assistance in case of an accident or illness on tour.

Planning for 2022/23

Guarantee transportation & hotel availability for your next trip by booking them today. You can easily adjust your itinerary later.

Click here to see our promotions.

Our Promise to Future Travelers

Jumpstreet, and parent-company WorldStrides, will stand by you throughout the trip-planning process to ensure a complete and safe experience for all of the participants on our trips.

  • Pre-Tour: We encourage all of our travelers to limit contact with people outside their household bubbles, as well as to avoid public places in the days leading up to travel. If a student exhibits symptoms or tests positive for COVID-19 in the 10 days prior from departure, they are not advised to travel with the group, and should immediately contact their trip organizer or Jumpstreet's customer service.
  • On-Tour: If a participant exhibits symptoms of COVID-19 during their tour, we will help them get tested and safely isolate them from the rest of the group while awaiting results. If the test comes back positive, we will assist them every step of the way; from securing necessary care to arranging quarantine logistics.
  • Post-Tour: We advise all travelers to monitor their condition within 5 days of returning home and to notify the trip organizer if they become ill. Jumpstreet will work with the organizer and appropriate people to carry out contact tracing and inform those who have been in close contact with this person, if necessary.

Whether preparing for travel or on the road, Jumpstreet encourages all families to wear a mask, wash their hands frequently, and practice social distancing to help stop the spread of COVID-19.

 

Our Track Record in Numbers

310, 656 - Number of travelers since January 2021

0.17% - Percentage of confirmed positive cases on program

0.08% - Percentage of positive cases screened during pre-travel testing

How Have We Adapted?

We continue to rely on the extensive network of health and safety resources offered by our parent company WorldStrides. This network includes the exclusive Doctors on Call program and our 24/7 call center. We're following the evolution of the situation in real time and have committed to respect the protocols detailed below. (The measures related to COVID-19 are currently valid until the end of June 2022. We reserve the rights to readjust these as the situation progresses).

CV_HYGINE  Hygiene
  • We will provide each participant with a disposable mask per day.
  • Hand sanitizer will be available throughout the trip, including on motorcoaches and at hotels.
  • Students will be asked a series of questions every day to monitor COVID-19 symptoms.
CV_SAFETYSafety Briefings
  • All of our employees are required to pass a mandatory COVID-19 training developed by our Health and Safety team, in consultation with our Medical Director, Dr. Neal Sikka.
  • Our staff will assist with the organization of health and safety information meetings with families prior to departure, as well as a safety briefing upon arrival.
  • Our staff will be in contact with the adult chaperones to ensure the safety of the group while on tour.
CV_AIRAt the Airport
  • Each airport, and airline, will have its own rules regarding your flight travel, and we recommend you check the website of your airport and carrier now, and at least 72 hours before departing. Temperature checks and face coverings will very likely be a requirement at the airport and on the plane.
  • Some destinations may require health forms or additional testing/screening prior to arrival, including requirements based on your home state or city. We will do our best to communicate them to you in advance.
  • The Transportation Security Administration (USA) will allow you to bring hand sanitizer in a container of up to 12 ounces in your carry-on and the Canadian Transportation Agency (Canada) will allow you to bring up to 355 ml, in addition to the 100 ml bottles you are allowed to place in a 1 L clear resealable bag.
CV_COACH  On the Motorcoach
  • Our motorcoach partners have put advanced cleaning and safety protocols in place.
  • We have established seating, loading, and unloading procedures designed to limit exposure to other students. 
  • You might see other changes, such as the installation of plexiglass or rows kept empty around the driver. The driver could also be wearing a mask.
CV_HOTEL At the Hotel
  • We only work with hotel partners who are committed to meeting the highest standards of cleanliness. 
  • Our hotel check-in process has been changed to limit interactions with other guests.
  • We have put into place flexible options for room occupancy at the hotel.
CV_STOPSItinerary 
  • Our team works in close collaboration with the museums, monuments, performance halls and other sites included in our itineraries to ensure everyone has proper health & safety measures and protocols set for visitors.
  • We will adjust your itinerary to maximize your daily experiences, while taking into consideration the capacity of the sites, social distancing, masks, and more.
CV_MEALSMeals
  • Group meals will be prepared by professionals adhering to proper health & safety protocols.
  • We work closely with each meal supplier to determine an appropriate type of menu and group seating configuration.
  • Plated and served meals may replace traditional self-serve buffet options.

Frequently Asked Questions

If you are flying to your destination, each airline we work with has slightly different processes and protocols to respond to COVID-19. We recommend you check the website of your airline for the most up-to-date information. 

Airlines are deep cleaning between flights, requiring face coverings, and some are reducing the number of passengers on each plane. 

You can read more from some of our top partners here:

Yes. Jumpstreet will provide disposable masks for all participants on our trips, as well as our employees. Wearing a mask will be required in confined spaces and when social distancing is not possible.

You must follow local, national, provincial/state, or other sanitary measures, including wearing a mask, especially on planes and while visiting cultural attractions.

Daily temperature checks by the group chaperone are no longer required, but temperature checks may be carried out at airports and at the entrance of certain sites and attractions.

We may make adjustments to the itineraries to limit contact between participants and those outside the group and to provide more flexibility to meet COVID-19 requirements. These changes could include separating groups or reducing the size of a group. For example, Grade 7 and Grade 8 classes may need to travel with their respective groups and therefore visit the sites separately. These adjustments will be made on a case-by-case basis and communicated in advance.

If a participant feels ill and exhibits symptoms of COVID-19 (fever, chills, body aches, cough, shortness of breath), our team will help them isolate themselves immediately and safely. We will also work with our Doctors on Call or a local medical center to confirm next steps, testing and treatment. We would then, as required:

  • Establish and coordinate communication between the participant and their family.
  • Help the participant get to a local medical center.
  • Organize quarantine logistics as directed by local health authorities (make sure you have insurance covering quarantine costs!).
  • Provide guidance to the group to reduce the risk of additional exposure  and coordinate testing.

 Jumpstreet will provide the necessary resources to facilitate the recommended treatment, including an isolated chaperoned location for the participant to recover, as well as arrangements for their return home.


For Even More Reassurance!

Tourism Industry Guidance

We compiled up-to-date information on what's happening in the tourism industry for informed student tour decision-making.
Learn More

Plan a Meeting

Contact us to organize an information meeting (for individual or for group) with one of our educational travel specialists.
Contact Us

Insurance Plan including CFAR

Our new Insurance Plan including a Cancel For Any Reason Waiver (CFAR) will bring peace of mind to you and your community.

Learn More

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