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Health and Safety

JSED_Health and Safety_Ireland Bike Tour

Your Health and Safety on Our Trips is Our Top Priority

Health & Safety Protocols

Jumpstreet regularly updates its health and safety travel protocols in accordance with its medical team and Health & Safety team. See the details relating to COVID-19 below.

Exlog Global Partnership

Jumpstreet has global access to a state-of-the-art operations center that provides our groups with premium travel security, real-time alerts and crisis response services.

Doctors on Call

Our participants have access to our team of medical specialists at George Washington University for assistance in case of an accident or illness on tour.

24/7 Emergency Line

If you are a participant on tour or a parent-guardian of a participant on tour and are experiencing an emergency, please use this number to reach our emergency line.

1-800-663-4956 ext. 7

Our Tour Leaders

Our team of vetted tour leaders are there to support you, from safeguarding your group through busy streets, to responding to emergencies & coordinating on-site support with the help of our WorldAssist team.

Travel Insurance and CFAR

We highly recommend purchasing coverage for your trip. Ask about our external insurance provider plans and Cancel For Any Reason (CFAR) Waiver benefit, for additional peace of mind.

Our Commitment to Health & Safety

Educational travel is an important part of the student learning experience. But like all travel, it carries an inherent element of risk. It is for this reason that safeguarding our travellers, while at the same time delivering a positive learning and travel experience that will resonate with our participants for the rest of their lives, remains at the very core of what we do.

Jumpstreet is fully committed to providing peace of mind, offering ultimate flexibility to all participants on our tours and ensuring that the highest possible safety standards are maintained on behalf of our travelling clients throughout their trip.

JSED_Global Support Network in Numbers

JSED_Health and Safety_Costa Rica Service Learning TourGlobal Network and On-Tour Support

For more than 55 years, WorldStrides companies globally have been the trusted partner of more than 9 million travellers. As part of the WorldStrides family, Jumpstreet relies on a deep network of partnerships to support our focus on safety and security on tour. All aspects of every program are reviewed, from the initial planning stages to the on-tour experience, to ensure that the health and safety of all our participants is our top priority, every step of the way.

Thanks to our exclusive partnership with the George Washington Department of Emergency Medicine, Dr. Neal Sikka serves as WorldStrides’ Medical Director and oversees our 24/7 Doctors on Call program. We collaborate with external partners to establish the standards for medical, evacuation, and liability insurance with best-in-class support that adds an additional layer of protection for our participants, our trip organizers, and the schools we partner with. We are one of just a handful of organizations to hold the Student Youth Travel Association’s (SYTA) Certified Student Travel Organization (CSTO) accreditation, which is awarded to businesses who uphold a rigorous set of safety requirements. We continue to work with ExLog Global, a global risk management firm that offers intelligence, analysis, and in-depth evaluations of our program destinations, as well as timely reporting on breaking events and shifting security threats across the globe, and emergency response services.

Jumpstreet, and parent-company WorldStrides, will stand by you throughout the trip-planning process to ensure a complete and safe experience for all participants on our trips.


JSED_Health and Safety_Montreal_Bike TourEvolving Standards

WorldStrides’ in-house Health & Safety Team, led by our Chief Academic, Health & Safety Officer and Head of Health & Safety, leverages decades of experience to continually assess the safety of the destinations where we travel and the activities in which our students participate. Our 24/7 in-house emergency line and WorldAssist by WorldStrides Team, which serves as our emergency response command centre, are staffed by employees specially trained to handle any situation on tour — no matter how big or how small.

Since January 2021, we have provided educational travel experiences to over 400,000 students and teachers worldwide. We can’t wait for you to join us on a trip of a lifetime!


Frequently Asked Questions

Unless required by the destination, venue, or activity, vaccination is not required to participate on a Jumpstreet trip.

Although not required, Jumpstreet recommends the use of masks in crowded spaces and areas of high transmission. Participants must follow country, local, or venue mask requirements. For maximum protection, the CDC recommends the use of either a KN95 mask (or equivalent such as FFP2 or KF94) or double mask, preferably a disposable surgical mask with a cloth mask. Some international destinations require the use of a specific type of mask.

Although not required, Jumpstreet strongly recommends that participants take a COVID-19 test before travel to reduce the risk of illness on program and having to isolate away from home. Either a home test or a lab-based test is acceptable taken within the following timeframe: a PCR test taken within 3 days of trip departure OR an antigen test taken within 2 days of trip departure.

  • Anyone receiving a positive test result will not be able to participate on the program and should speak with Jumpstreet about future travel opportunities.

Participants must complete at least five (5) full days of isolation and receive a negative test result on Day 6 or later OR complete ten (10) full days of isolation to participate on the program.

  • Day 0 is the date of the positive test if asymptomatic or the date of the onset of symptoms (if no more than 2 days before testing).

To participate on the program, a minimum of five (5) days must have passed since the last COVID-19 exposure, the participant must be symptom free, and have a negative test before departure (can be an at home test).

  • Day 0 is the date of last exposure.
  • The participant must monitor for symptoms and mask for a full 10 days after last exposure.

If a participant exhibits symptoms of COVID-19, Jumpstreet will help them get tested and safely separate from the rest of the group while awaiting the results. The Program Leader will be in close contact with you as they work with Jumpstreet to make arrangements for the participant’s care plan. The participant's testing and medical expenses should be covered by insurance. As a reminder, Jumpstreet recommends that all participants bring a copy of their insurance coverage with them on program and use their insurance as primary where applicable.

For Even More Reassurance!

Travel Insurance Coverage

Life can sometimes be unexpected. Organize your next trip with peace of mind by purchasing an insurance. Learn about our packages for Canadian and U.S. clients, here.

Learn More

Our Tour Leaders

They bring your itinerary to life and keep your students engaged with stories, songs, and games, all while assisting the chaperones with ensuring the safety of your group.
Learn More

Plan a Meeting

Initiating a school trip or preparing for departure? Ask us to organize an information meeting (for individuals or families) with one of our educational travel specialists.
Contact Us

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